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FAQS.

What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

 

How do I use Afterpay?
After you have added items to your cart, proceed to checkout as normal. At checkout, choose "Afterpay" as your payment method at checkout. First time customers will need to register with Afterpay and provide payment details  as usual. If you have used Afterpay before, simply log into your Afterpay account and complete your order. It's that easy!

Please note: All items in your shopping cart must be eligible for Afterpay. A minimum purchase amount of $35 is applies to all purchases. Additional eligibility requirements must be met in order to qualify. 

Where can I use Afterpay?
Afterpay can only be applied to purchases made on www.ultrachicchateau.com.

 

Can I use Afterpay if I'm an International Customer?
Afterpay is only available to customers who have:

  • a US billing address,
  • a US shipping address,
  • a US Visa or Mastercard (credit or debit card), and
  • a US mobile phone number.
Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

 

How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every two weeks from your selected payment method. If you choose to make additional payments before your scheduled payments are due, you may do so through your Afterpay account. Afterpay will then adjust the amount you owe accordingly.

What if I can't pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

 

When will my items be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard shipping timeframe after your  online order is complete.
Click here to visit our shipping page for more information.

 

Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on www.ultrachicchateau.com using Afterpay.

 

What products are not eligible for Afterpay?
Afterpay is not available on purchases of e-gift cards, back-ordered or pre-ordered items. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

 

How do I return or exchange an item purchased with Afterpay?
Afterpay returns follow our standard return process. Please check that your return or exchange meets our Return policy here.
Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you have a question or concern about your Afterpay order, please contact Afterpay support at info@afterpay.com.


Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website, www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found here.
If you have a question about your Afterpay account, please contact Afterpay's customer support at info@afterpay.com or use the contact form here.